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Detailed Information#

Throughput#

Throughput indicates the maximum number of messages that can be sent per second.

SMS

The basic package has a guaranteed throughput of 2 SMS/s.

RBM

The basic package has a guaranteed throughput of 3 RCS/s

Info

When increasing guaranteed throughput, RCS message throughput is 1.5× the SMS message throughput.

Character sets and message length#

A character set defines how characters are encoded in SMS. The character set used has a direct impact on the maximum message length. In the Omnichannel service, the following character sets are used:

  • GSM-7

    • Messages encoded with this character set have a maximum length of 160 characters per single message.
    • The disadvantage is that this character set does not include characters with diacritics or emojis.

  • Unicode

    • A more universal character set that includes all characters used in modern communication.
    • The disadvantage is that messages encoded with this character set have a maximum length of 70 characters per single message.

Automatic removal of diacritics and conversion to GSM-7#

For all inputs, the application offers automatic replacement of Slovak characters with diacritics by characters without diacritics. If you use this option, the GSM-7 character set will be used to encode the message, increasing the maximum message length to 160 characters.

Attention

If the message contains characters that have no equivalent in the GSM-7 character set (for example emojis), diacritics will be removed, but the maximum message length will still be 70 characters, because the message will still contain a character that cannot be replaced.

Message splitting#

If the message text exceeds the maximum length for the given character set, the message can be split into multiple messages using special hidden characters. Such a split message will be sent as 3 separate messages, but on the recipient's device it will automatically be joined and displayed as a single message. The maximum combined length of all three messages is 459 characters for the GSM-7 character set or 201 characters for Unicode.